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Frequently Asked Questions
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Can I take my pet abroad with me (Export out of Hong Kong)?Some airlines will allow in-cabin travel for pets that are under 8kg including the carrier. There are certain restrictions for particular airlines, get in touch with us to get a quote and we can assist you to book and answer your questions. 
 (Import to Hong Kong) - all pets must travel as manifest cargo (For larger pets and import to Hong Kong) In- cabin option will only be available for private jet charter - get in touch with us to book.
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Do you accept credit cards?Yes we do, however there are surcharges from the providers. 5% per transaction.
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Do I need a Pet Passport?The Pet Passport is an EU document only - it is no use for travel outside the EU, other than being a convenient single booklet containing your pet's vaccination history. UK vets can no longer issue an EU Pet Passport. If you are traveling, you will need a Export Health Certificate subject to where exactly you plan to travel.
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Can I use my own travel crate?Yes you can, could you please send us a photo and dimensions of the crate? That would really help us confirm everything! Thanks!
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Can my pet fly on the same flight as me?Absolutely, providing the airline you choose is licensed to carry pets and does so on that particular route. Sometimes certain airlines can have restrictions on routes, breeds, temperatures, etc, so we may need to look at an alternate routing for your pet. You may also wish to travel slightly ahead of your pet, so you can get settled in and be ready for their arrival.

-
Can I take my pet abroad with me (Export out of Hong Kong)?Some airlines will allow in-cabin travel for pets that are under 8kg including the carrier. There are certain restrictions for particular airlines, get in touch with us to get a quote and we can assist you to book and answer your questions. 
 (Import to Hong Kong) - all pets must travel as manifest cargo (For larger pets and import to Hong Kong) In- cabin option will only be available for private jet charter - get in touch with us to book.
-
Do you accept credit cards?Yes we do, however there are surcharges from the providers. 5% per transaction.
-
Do I need a Pet Passport?The Pet Passport is an EU document only - it is no use for travel outside the EU, other than being a convenient single booklet containing your pet's vaccination history. UK vets can no longer issue an EU Pet Passport. If you are traveling, you will need a Export Health Certificate subject to where exactly you plan to travel.
-
Can I use my own travel crate?Yes you can, could you please send us a photo and dimensions of the crate? That would really help us confirm everything! Thanks!
-
Can my pet fly on the same flight as me?Absolutely, providing the airline you choose is licensed to carry pets and does so on that particular route. Sometimes certain airlines can have restrictions on routes, breeds, temperatures, etc, so we may need to look at an alternate routing for your pet. You may also wish to travel slightly ahead of your pet, so you can get settled in and be ready for their arrival.

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