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Frequently Asked Questions
Some airlines will allow in-cabin travel for pets that are under 8kg including the carrier. There are certain restrictions for particular airlines, get in touch with us to get a quote and we can assist you to book and answer your questions.
(Import to Hong Kong) - all pets must travel as manifest cargo
(For larger pets and import to Hong Kong) In- cabin option will only be available for private jet charter - get in touch with us to book.
Yes we do, however there are surcharges from the providers. 5% per transaction.
The Pet Passport is an EU document only - it is no use for travel outside the EU, other than being a convenient single booklet containing your pet's vaccination history. UK vets can no longer issue an EU Pet Passport. If you are traveling, you will need a Export Health Certificate subject to where exactly you plan to travel.
Yes you can, could you please send us a photo and dimensions of the crate? That would really help us confirm everything! Thanks!
Absolutely, providing the airline you choose is licensed to carry pets and does so on that particular route. Sometimes certain airlines can have restrictions on routes, breeds, temperatures, etc, so we may need to look at an alternate routing for your pet. You may also wish to travel slightly ahead of your pet, so you can get settled in and be ready for their arrival.
This will depend on the destination country. Please fill in our quote request and we will be able to let you know what is required on arrival.
They will be in the pet cabin, which has temperature and pressure control, keeping them comfortable during the trip.
We do not sedate pets when they fly. Altitude works as a natural sedative, plus we spray all our crates with Adaptil for dogs and Feliway for cats, so they are in a lovely comfortable relaxing environment.
Most national veterinary authorities advise against sedation for pets whilst flying.
As you would expect, costs vary by destination, size of pet, the level of service, etc, so it is impossible to give a standard price.
We offer the full range of services ranging from the complete door-to-door service including boarding, veterinary preparation, sky kennel, flights, etc right through to delivery to your new home, or we can just simply arrange the flights for you. Whatever we do, we believe we offer the best possible service at a very competitive price.
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